Why kids with residence permit in Greece flying from outside the EU were refused boarding to Munich? [closed]



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Two kids were booked on Turkish Airline from Beirut to Munich, transiting via Istanbul.
They boarded in Beirut and then missed their connecting flight at Ataturk airport in Istanbul. They spoke to Turkish airline staff in the airport to get tickets for the next flight Istanbul to Munich. The staff there seems to have communicated with Munich airport and he denied the kids from boarding and made them return to Beirut.



Turkish Airline claimed they denied boarding of the kids in Istanbul to Munich due to insufficient documentation.



We have two questions:



The kids hold Syrian passports and residence in Greece. It is a residence permit (type: family member) issued in Greece, their fathers holds Syrian passports but have investment type residency in Greece.



Kids were going to join a summer camp in Germany. They are 14 years old.
What is missing? we are still not clear. Can't they just go to anywhere in EU with their residency cards?



Second (most important question): Doesn't Turkish Airline hold responsible for boarding them in Beirut. If they were denied boarding in Istanbul (the transit airport) shouldn't Turkish Airline have denied their boarding from Beirut in the first place?







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closed as unclear what you're asking by Mark Mayo♦ Aug 14 at 8:54


Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.










  • 2




    You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
    – Tor-Einar Jarnbjo
    Aug 14 at 7:52











  • Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
    – Postscripter
    Aug 14 at 9:32






  • 2




    Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
    – DCTLib
    Aug 14 at 11:24











  • @DCTLib did not understand what Emirates Airlines has to do with my question?
    – Postscripter
    Aug 16 at 9:44










  • @Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
    – DCTLib
    Aug 16 at 10:04
















up vote
-1
down vote

favorite












Two kids were booked on Turkish Airline from Beirut to Munich, transiting via Istanbul.
They boarded in Beirut and then missed their connecting flight at Ataturk airport in Istanbul. They spoke to Turkish airline staff in the airport to get tickets for the next flight Istanbul to Munich. The staff there seems to have communicated with Munich airport and he denied the kids from boarding and made them return to Beirut.



Turkish Airline claimed they denied boarding of the kids in Istanbul to Munich due to insufficient documentation.



We have two questions:



The kids hold Syrian passports and residence in Greece. It is a residence permit (type: family member) issued in Greece, their fathers holds Syrian passports but have investment type residency in Greece.



Kids were going to join a summer camp in Germany. They are 14 years old.
What is missing? we are still not clear. Can't they just go to anywhere in EU with their residency cards?



Second (most important question): Doesn't Turkish Airline hold responsible for boarding them in Beirut. If they were denied boarding in Istanbul (the transit airport) shouldn't Turkish Airline have denied their boarding from Beirut in the first place?







share|improve this question













closed as unclear what you're asking by Mark Mayo♦ Aug 14 at 8:54


Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.










  • 2




    You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
    – Tor-Einar Jarnbjo
    Aug 14 at 7:52











  • Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
    – Postscripter
    Aug 14 at 9:32






  • 2




    Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
    – DCTLib
    Aug 14 at 11:24











  • @DCTLib did not understand what Emirates Airlines has to do with my question?
    – Postscripter
    Aug 16 at 9:44










  • @Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
    – DCTLib
    Aug 16 at 10:04












up vote
-1
down vote

favorite









up vote
-1
down vote

favorite











Two kids were booked on Turkish Airline from Beirut to Munich, transiting via Istanbul.
They boarded in Beirut and then missed their connecting flight at Ataturk airport in Istanbul. They spoke to Turkish airline staff in the airport to get tickets for the next flight Istanbul to Munich. The staff there seems to have communicated with Munich airport and he denied the kids from boarding and made them return to Beirut.



Turkish Airline claimed they denied boarding of the kids in Istanbul to Munich due to insufficient documentation.



We have two questions:



The kids hold Syrian passports and residence in Greece. It is a residence permit (type: family member) issued in Greece, their fathers holds Syrian passports but have investment type residency in Greece.



Kids were going to join a summer camp in Germany. They are 14 years old.
What is missing? we are still not clear. Can't they just go to anywhere in EU with their residency cards?



Second (most important question): Doesn't Turkish Airline hold responsible for boarding them in Beirut. If they were denied boarding in Istanbul (the transit airport) shouldn't Turkish Airline have denied their boarding from Beirut in the first place?







share|improve this question













Two kids were booked on Turkish Airline from Beirut to Munich, transiting via Istanbul.
They boarded in Beirut and then missed their connecting flight at Ataturk airport in Istanbul. They spoke to Turkish airline staff in the airport to get tickets for the next flight Istanbul to Munich. The staff there seems to have communicated with Munich airport and he denied the kids from boarding and made them return to Beirut.



Turkish Airline claimed they denied boarding of the kids in Istanbul to Munich due to insufficient documentation.



We have two questions:



The kids hold Syrian passports and residence in Greece. It is a residence permit (type: family member) issued in Greece, their fathers holds Syrian passports but have investment type residency in Greece.



Kids were going to join a summer camp in Germany. They are 14 years old.
What is missing? we are still not clear. Can't they just go to anywhere in EU with their residency cards?



Second (most important question): Doesn't Turkish Airline hold responsible for boarding them in Beirut. If they were denied boarding in Istanbul (the transit airport) shouldn't Turkish Airline have denied their boarding from Beirut in the first place?









share|improve this question












share|improve this question




share|improve this question








edited Aug 14 at 9:43
























asked Aug 14 at 7:24









Postscripter

992




992




closed as unclear what you're asking by Mark Mayo♦ Aug 14 at 8:54


Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.






closed as unclear what you're asking by Mark Mayo♦ Aug 14 at 8:54


Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.









  • 2




    You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
    – Tor-Einar Jarnbjo
    Aug 14 at 7:52











  • Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
    – Postscripter
    Aug 14 at 9:32






  • 2




    Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
    – DCTLib
    Aug 14 at 11:24











  • @DCTLib did not understand what Emirates Airlines has to do with my question?
    – Postscripter
    Aug 16 at 9:44










  • @Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
    – DCTLib
    Aug 16 at 10:04












  • 2




    You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
    – Tor-Einar Jarnbjo
    Aug 14 at 7:52











  • Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
    – Postscripter
    Aug 14 at 9:32






  • 2




    Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
    – DCTLib
    Aug 14 at 11:24











  • @DCTLib did not understand what Emirates Airlines has to do with my question?
    – Postscripter
    Aug 16 at 9:44










  • @Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
    – DCTLib
    Aug 16 at 10:04







2




2




You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
– Tor-Einar Jarnbjo
Aug 14 at 7:52





You seem to imply that the children have a 'residence card of a family member of a Union citizen' (official title of the document), but such a residence permit is issued to family members of a person with the right to free movement (e.g. EEA citizen). As I understand your question, the father is however also Syrian with residence in Greece. What exact kind of residence permit do the children have?
– Tor-Einar Jarnbjo
Aug 14 at 7:52













Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
– Postscripter
Aug 14 at 9:32




Thank you and sorry for not being clear enough, so fathers are Syrian citizens and has residence in Greece. I think they have it because of their properties investment. Children has a card which is residence permit (type: family member)
– Postscripter
Aug 14 at 9:32




2




2




Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
– DCTLib
Aug 14 at 11:24





Some possible reasons from Timatic: "a photo and a signature of the registered minor must be included in the passport." - "Passports must be signed by the holder." (except if fingerprint is given or remark that signature is not required) - The stay must by <= 90 days. There is also a part in the Timatic information that talks about visa requires for pupils, which I find confusing. You can look this information up from the "Do I need a visa" page of Emirates Airlines.
– DCTLib
Aug 14 at 11:24













@DCTLib did not understand what Emirates Airlines has to do with my question?
– Postscripter
Aug 16 at 9:44




@DCTLib did not understand what Emirates Airlines has to do with my question?
– Postscripter
Aug 16 at 9:44












@Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
– DCTLib
Aug 16 at 10:04




@Postscripter Timatic is a commercial database for which airlines pay to get access and whose information airlines use to determine whether a traveler needs a visa. The Emirates airlines webpage offers access to this database for "ordinary people", without having to pay for access.
– DCTLib
Aug 16 at 10:04















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